Frequently Asked Questions

We have put together some commonly asked questions about TriCore!
If you don’t see your question or answer please contact us!

How can we help?

Wellness Management is a term used to describe our process in managing your health and performance. We are unique in that this customized process encompasses a complete plan that entails strategies in Fitness, Nutrition, and Recovery.

When we develop a customized Wellness Management Plan for you, it will include a membership service, individual consultation appointments, and possibly a blood test(s) based upon your needs and goals.

Personalized Health Coaching is the process of working with clients on a day to day basis to manage their health, wellness, and performance. Coaching items include, fitness, nutrition, stress management, physical recovery, lifestyle and schedule management, sleep, hydration, micronutrient deficiencies, and more!

We have 3 different Personalized Health Coaching memberships:

Online Coaching
Online Training
Private Wellness

Yes! For example, you can choose to order a blood test, or have a specific consultation outside of our normal process in Wellness Management or Personalized Health Coaching.

We do offer in-home personal training services and personal training and classes at our contracted Club Services locations. Please click here for more info, and/or contact us for assistance.

No. We do however accept HSA and FSA funds. Please check with your plan provider to ensure that your funds can be used for wellness services with TriCore. For more info, please see the FAQ question below about HSA and FSA.

Great!  We are always looking to help professionals expand their business with complete wellness services. Please click here to get more information about joining our team!

Yes! We have many programs and options to work directly with our Nutritionists and Dietitians exclusively. For more info, please contact us.

Great! Please click here to learn more about our Club Services. To schedule an appointment with the Managing Director please click here to contact our Client Services Manager.

Great! Please click here to learn more about our Corporate Wellness solutions. To schedule an appointment with the Managing Director please click here to contact our Client Services Manager.

HSA/FSA/213D-HRA

TriCore is registered to accept debit cards for your HSA, FSA and 213D-HRA funds!

Remember that if you have an FSA or 213D-HRA account, unused funds you’ve contributed may revert back to your employer at the end of the year.

How to use your benefits.

Step #1
Required! Contact your health fund provider to confirm they will accept charges for the services you would like, and confirm the required documentation. Tell them you want to be 100% sure that they won’t do a “charge-back” and stick you with the bill.

Tip! make note of the call and save it! Include the name of the person you spoke with, date and time of the call and details from the call.

Step #2
From your computer (NOT phone or iPad app), enter your fund debit card into your MINDBODY account.
Note: we can only store one card at a time.

Step #3
Notify Client Services that you are confirmed to use your fund debit card for specific services (list services), and that your fund debit card is stored.

Step #4

Client Services will then process the charge on your fund card. Save your receipt!

In general here are the eligible services that can be paid for with your HSA, FSA and 213D-HRA funds. However, confirmation from your fund provider is required.

Laboratory fees for blood tests – A letter of medical necessity from your doctor is not required for lab fees.

The following services do require a letter of medical necessity from your doctor for a specific medical condition, illness, injury or trauma:​

  • ​Supplements
  • Massage therapy
  • Exercise equipment or programs
  • Nutritionist professional expenses

(Debit card must be issued by one of the major creditors: VISA, MASTERCARD, Discover or AMEX)